An AI receptionist that answers enquiries at any hour.
Front Desk is the AI receptionist built into every Conciergia website. It answers visitors' questions, asks the follow up questions you would ask, and sends you the enquiry with the details already filled in.
What it does
- Answers questions about your services, prices, hours and location
- Asks follow up questions to understand what the customer needs
- Captures their name and contact details
- Emails the enquiry straight to you
- Supports bookings, through a booking system built into your site or a link to the booking software you already use
- Keeps every lead in a live lead dashboard
Why it matters
Many enquiries arrive when nobody can answer: after hours, on a job, or with a client in the chair. A visitor who gets no answer can simply move on to the next business in the search results. Front Desk replies straight away, so the conversation starts while they are still interested.
More than a chatbot
A basic chatbot follows a script or points people to a contact form. Front Desk is set up with your business information, answers in plain language, and works out what the customer actually needs before the enquiry reaches you, so there is less back and forth.
Instagram and Facebook messages
Front Desk can also answer Instagram and Facebook messages. We are connecting this for client accounts now, so ask us about timing when you get in touch.
Who it suits
Businesses that cannot always reply straight away, such as trades on the job, clinics with a busy front counter, and studios and salons with back to back appointments.
How you get it
Front Desk is included in every Conciergia plan, built into a custom website that is hosted, maintained and updated for you. We set it up with your business information and keep it current as things change.
Questions
Does it replace my staff?
No. It handles the first reply and gathers the details, then sends the enquiry to you so you or your team can follow up.
Can it take bookings?
It supports bookings through a booking system built into your website, or by linking to the booking software you already use.
Do I have to set it up or train it?
No. We set it up with your services, prices, hours and common questions, and update it whenever something changes.
What does it cost?
Front Desk is included in every plan. Plans start with a one off $500 setup fee, then $100 a week once you approve the launch, with no lock in contract.